Cómo hablar de pedidos por teléfono.El trabajo de recepcionista en inglés - contestar el teléfono y hablar de pedidos.A menudo hay problemas con el envío y la recepción de los pedidos. Como recepcionista puedes resolver algunos de estos problems. Recepcionista: Good afternoon, Tragusa. How can I help you? ... Cliente: Good afternoon. My name's Steve Perry from UK Chemicals. Could I speak to Manuel González, please? ... Recepcionista: Just a moment. I'll check and see if he's in. Please hold the line. ... Cliente: Thank you. ... Recepcionista: I'm afraid Mr González is out of the office until the end of the week. Can I take a message? ... Cliente: Actually, we were waiting for an order from you that hasn't arrived. Can you check what has happened? ... Recepcionista: Right, Mr Perry. I'll see what I can do. Do you have the order number? ... Cliente: Let's see. Yes. Here it is. It's TRA-15/439UK. ... Recepcionista: I see. Well, that order was sent out a week ago. It left on the 5th January. ... Cliente: Well, we haven't received it here. ...
Recepcionista: Let's see. What is the billing address? ... Cliente: It's Pemberton Industrial Estate, Redhill, Surrey. ... Recepcionista: Aha, that must be the problem. This order was sent to Park Road Industrial Estate in Oxted. ... Cliente: I understand now. That is our Oxted plant. We gave you the wrong address. I'll check to see if it's arrived there. ... Recepcionista: Fine. Mr Perry. Please get back to us if you have any further problems. ... Cliente: Yes. Thank you very much for your help. ... Recepcionista: Glad to be of assistance, Mr Perry. Good bye. ... Cliente: Good bye. ...
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